At Dawlance, we are committed to delivering not only high-quality products but also a smooth and hassle-free installation experience. By scheduling an installation, you agree to the following terms & conditions, which are designed to ensure safety, transparency, and the protection of your property.
Installation Process: Air Conditioners
Standard Installation
Standard installation covers the core requirements to get your appliance running efficiently, utilizing the materials provided in the box.
- Placement & Mounting: Safe mounting of the indoor unit on a standard brick wall and secure placement of the outdoor unit.
- Included Materials: Up to 10 feet of standard copper piping, insulation, control wiring, and basic drainage pipe.
- Basic Through-Wall Drilling: One standard core hole for routing pipes.
- Testing & Commissioning: Powering on the unit to verify cooling, airflow, and drainage.
Premium Services & Out-of-Scope Work
Every home is unique. Any requirements beyond the standard parameters above are considered "Premium Services" and will be quoted transparently by your technician prior to execution.
- Extended Materials: Any piping, wiring, or drainage beyond the standard 10 feet will be billed per foot at standardized company rates.
- Specialized Drilling: Drilling through reinforced concrete beams, lintels, or columns incurs additional charges.
- Dismantling: Removal of existing units is a separate service. Dawlance is not liable for refrigerant reclamation or disposal of old units.
- Hardware & Bracketry: Outdoor unit wall-mount brackets are not included and are chargeable.
- High-Rise & Special Access: Installations requiring scaffolding, lifts, or special rigging are considered Premium Services.
All premium service rates are drawn from Dawlance’s standardized rate card. Customers may contact Customer Care to dispute on-site quotes before approving additional work.
Site Readiness & Access (Customer Responsibilities)
- Clear Access: Work area must be free of fragile items, electronics, and valuables.
- Power Supply Readiness: Requires an existing operational electrical point or MCB. Technicians will not install new MCBs or internal wiring.
- Approvals & Permits: Customer must obtain all necessary NOCs from landlords or authorities prior to installation.
- Failed Visit Policy: If installation cannot proceed due to site issues, approvals, or power conditions, a mobilization fee may apply.
Property Protection & Liability Limitations
- Site Verification: Technicians may take before/after photos for documentation purposes. Scheduling implies consent.
- Civil & Aesthetic Works: Dawlance does not perform wall chasing, plastering, painting, or structural work.
- Collateral Exclusions:
- Dust or debris during installation
- Condensation drips during normal operation
- Drainage-related damage due to site limitations
- Customer Responsibility: Cover sensitive furniture and electronics before installation.
- Pre-Existing Infrastructure: Electrical and structural issues in the home remain the customer’s responsibility.
Warranty Integrity & Unauthorized Interference
- Authorized Personnel Only: Third-party installation or servicing voids the warranty.
- Right to Refuse: Technicians may decline unsafe installations or those risking appliance integrity.