Frequently Asked Questions

• What is Alfa BUY NOW PAY LATER (BNPL) facility offered by Bank Alfalah?

  Alfa BUY NOW PAY LATER (BNPL) by Bank Alfalah is a Shariah Compliant instalment facility that charges 0% profit from customers and enables customers having other bank credit cards to purchase products from dawlance.com.pk.

• Who is eligible for Alfa BUY NOW PAY LATER (BNPL) by Bank Alfalah?

  All customers holding credit cards (issued by any bank in Pakistan) can avail the Alfa BUY NOW PAY LATER (BNPL) ‘Buy Now Pay Later’ facility (subject to Bank Alfalah internal assessment).

• What is the underlying Shariah principle on which the Alfa BUY NOW PAY LATER (BNPL) contract is made with the customer?

  The contract is based on Qard (ضرق) under which bank will make payment to Dawlance, equivalent to the purchase price (the Qard amount) on behalf of the customer. The first amount will be deducted upfront. The bank is not entitled to take any additional amount on the purchase price and thus, the customer is liable to only pay back his Qard/principal to the bank over the tenor.

• How Alfa BUY NOW PAY LATER (BNPL) works?

  Alfa BUY NOW PAY LATER (BNPL) allows customer to purchase products and defer the payment by paying in equal monthly installment for tenor ranging from 4 to 12 months. In this transaction, the first payment is taken upfront. Customers can avail this facility by linking eligible credit cards from any bank in Pakistan to be used as the mode of payment. The bank first assesses the customer and provides instant decisioning on eligibility.

  Once the customer is on-boarded, they are assigned a limit which they can use by going to dawlance.com.pk. The transaction is based on a tri-party execution where the bank acts as a broker for Dawlance, and then Dawlance becomes the seller by selling the products and the customer becomes the debtor of the bank. The Bank pays the purchase amount to Dawlance on behalf of the customer.

• Is there any Shariah Certificate endorsing the compliance of Alfa BUY NOW PAY LATER (BNPL) with Shariah principles?

  Yes. You can refer to Bank Alfalah Website to view the certificate.

• What is the minimum and maximum amount of limit that can be availed through Alfa BUY NOW PAY LATER (BNPL) by Bank Alfalah?

  Minimum limit of PKR 25,000 and maximum limit of PKR 750,000 can be assigned through Alfa BUY NOW PAY LATER (BNPL).

• What is the criteria for assigning the Alfa BUY NOW PAY LATER (BNPL) limit to customers?

  Alfa BUY NOW PAY LATER (BNPL) limit assigned is based on credit check and income assessment as per Bank Alfalah’s policy.

• When does the Alfa BUY NOW PAY LATER (BNPL) limit expire?

  Alfa BUY NOW PAY LATER (BNPL) Limit once assigned is valid for 3 years or credit card expiry date (whichever comes first). However, the bank reserves the right to revise the initial limit assigned.

• How to avail Alfa BUY NOW PAY LATER (BNPL) facility by Bank Alfalah?

  Below steps will be followed to avail Alfa BUY NOW PAY LATER (BNPL):

  • Go to dawlance.com.pk
  • Select your products
  • Select Installment payment option at checkout
  • Click on Confirm Purchase
  • You will be redirected to BAFL website
  • Enter CNIC and credit card details
  • Select your preferred installment plan
  • Provide required details and accept T&C’s
  • Enter OTP received on registered mobile number
  • Get Alfa BUY NOW PAY LATER (BNPL) limit instantly
  • Pay 1st Installment to complete your order

• My credit card is currently blocked/expired. Can I still register for Alfa BUY NOW PAY LATER (BNPL) financing?

  No. It is necessary to activate/renew your credit card to avail Alfa BUY NOW PAY LATER (BNPL) facility.

• Can one person purchase multiple products at a single time and avail instalments on the order?

  Yes, customers can purchase multiple products in one go within the Alfa BUY NOW PAY LATER (BNPL) limit assigned.

• Can I re-use my Alfa BUY NOW PAY LATER (BNPL) limit if expiry date has not reached?

  The assigned limit gets consumed once the product is purchased. However, the limit gets updated on repayment of respective instalments. For example, if the assigned limit was Rs. 100,000 and an order of Rs. 40,000 was purchased on 4 instalments then Rs. 10,000 instalment amount would be due for 3 months (1st installment will be deducted upfront) and remaining Alfa BUY NOW PAY LATER (BNPL) limit will be Rs. 60,000. When instalment of Rs. 10,000 will be paid then the Alfa BUY NOW PAY LATER (BNPL) limit will be updated to Rs. 70,000 from Rs. 60,000 and so on.

  The limit can be checked through Alfa app or through the Alfa BUY NOW PAY LATER (BNPL) journey.

• How can I view my repayment schedule of the Alfa BUY NOW PAY LATER (BNPL) instalments?

  You can view the repayment schedule and installments status by logging on Alfa app, clicking on ‘Manage Other Bank Cards’ > Alfa Buy Now Pay Later > Repayment Schedule. To download Alfa App: onelink.to/u9b8fx.

• What is the repayment structure?

  Repayment will be done in equal monthly installments and will be automatically deducted from your provided credit card. The amount deducted will be visible in your respective bank’s monthly credit card statements.

• What tenures are being offered?

  4, 6 and 12 months’ repayment tenure is available.

• Can I apply for an extension in the Alfa BUY NOW PAY LATER (BNPL) Tenure?

  Tenure will remain the same as per the original repayment schedule.

• Why am I not able to purchase an order on Alfa BUY NOW PAY LATER (BNPL)?

  First time purchase: If you are purchasing an order on Alfa BUY NOW PAY LATER (BNPL) for the first time and not being able to get through successfully, you will get a relevant error message indicating the issue for your information. For further details, you can reach out to us at 021 111 225 111.

  Returning purchase: If you are making a returning purchase on Alfa BUY NOW PAY LATER (BNPL), you must have sufficient remaining limit to purchase the order. If the transaction is declined for any other reason, you will get a relevant error message indicating the issue for your information. For further details, you can reach out to us at 021 111 225 111.

Charges

• What are the charges for availing Alfa BUY NOW PAY LATER (BNPL) by Bank Alfalah?

  There are no charges/processing fee.

• Are there any hidden costs involved?

  No, there are no hidden costs involved. All charges are clearly mentioned in the Schedule of Bank Charges available at all Bank Alfalah branches. You can also visit www.bankalfalah.com for the Schedule of Bank Charges.

Cancelation

• How do I cancel my order?

  Order cancelation will be based on Dawlance order cancellation policy. You can cancel your order from My Orders page. Cancellation is not possible once the orders is shipped from Dawlance warehouse.

Refunds

• How long do refunds take?

  Refunds will be processed by Bank Alfalah within 15 working days based on confirmation from Dawlance. Reversal of funds will only process once received from the merchant.

• What happens to my payments when I cancel an order?

  Please refer to Bank Alfalah’s policy in this case.

Payments

• What happens if I fail to repay the instalment within the due date?

  The bank will continue attempting to collect the payment from your respective credit card from the due date. In case of late payment, Charity due to late payment as per your undertaking may apply as per the prevailing Schedule of Charges. The charity so collected will be further given to charitable organizations as per Bank’s Policy.

  Please note, all repayment information is submitted to ECIB in case of late payment as per regulatory requirements.

• Do I have an option of early payment?

  Yes, early payments can be done by logging on Alfa application > clicking on ‘Manage Other Bank Cards’ > Alfa Buy Now Pay Later > Repayment Schedule > Select order and repay remaining instalments.

• If I want to close my provided credit card, can I continue to pay the installments?

  Yes, you can deactivate existing credit card and update new card information on Alfa app to ensure that payment is deducted on time. To update your card information login on Alfa > Manage Other Bank Cards > My Other Bank Cards or go to ‘Alfa BUY NOW PAY LATER (BNPL) Profile’ and update your credit card.

  Please note that once new card information is updated, it will become your default card for all future payment deductions on all existing orders. Customers are advised to link cards which have sufficient credit limit available.

• From where can I receive NOC once outstanding payments are completed?

  To collect No Objection Certificate (NOC), please clear complete outstanding dues of Alfa Buy Now Pay Later. Go to Alfa App > Manage Other Bank Cards > Alfa Buy Now Pay Later > select generate e-NOC.

  e-NOC will only be enabled once outstanding amounts are cleared by customer.

• How do I know that my payment has been made successfully?

  Once your payment is deducted from your card, you will receive SMS confirmation from BAFL registered number as well as your credit card linked number (as per respective Bank’s policy). In case you haven’t received any confirmation, user can review payment status on Alfa App or reach the Call Center team 24/7 via call at 111-225-111 or email a query/complaint at contactus@bankalfalah.com

• How do I change the card for a purchase?

  Please note that once new card information is updated, it will become your default card against all orders for all future payment deductions.

  To update your card information: login on Alfa > Manage Other Bank Cards > My Other Bank Cards or go to ‘Alfa Buy Now Pay Later Profile’ and update your credit card information against your order(s).

Returns

• What are the steps to return a product?

  Please refer to Terms and Conditions at checkout page on dawlance.com.pk.

• Who can I contact for more information on this product?

  For more information and queries, please contact the Bank Alfalah helpline at 021 111 225 111.